Privacy Policy

1. What Data Do We Collect and Why?

We handle different kinds of personal data for different reasons, which we explain below. Where you act on behalf of a legal entity (for example, as its employee or representative), the processing described below as necessary for the performance of a contract with you is based on our legitimate interest in performing the contract with that legal entity. 

(a) To provide our Service, we process your full name, email address, and password or, if you sign up with Google, the information Google shares with us, the user (sub-user) credentials you create, and your subscription plan.

We process this information under the legal basis of performing a contract with you. 

(b) To provide our Service, measure and bill your usage, and display usage statistics in your dashboard, we process data about your use of our Service (such as traffic and request statistics). We do not monitor, record, or store the content of the traffic you transmit through our Service or the specific web pages you visit.

We process this information under the legal basis of performing a contract with you.

(c) To manage payments for our Service, we process payment and transaction information, including the name of the credit card’s issuing bank, partial card details, the cardholder’s full name, address, email, the payment method used (card, Google Pay or Apple Pay), invoices, coupon codes, any chargeback requests, canceled orders, and other data required by our legitimate payment processors.

Our legal basis for processing this information is the performance of a contract with you, compliance with legal obligations (when statutory requirements apply), and our legitimate interest in protecting our rights and interests (in any related legal processes).

(d) For security monitoring, performance optimization, debugging, fraud detection, prevention of abuse of our Service, and other operational purposes, we may process server logs containing your browser type, timestamp, and request URI. Where used for analysis, the data is aggregated or anonymized, ensuring it serves a strictly functional purpose without revealing who you are.

The legal basis for doing so is our legitimate interest in ensuring the security of our Service, preventing fraud and abuse, and analyzing and improving our Service and overall user experience.

(e) To maintain high-quality performance, we collect diagnostics and crash reports from our website and dashboard. This data includes aggregated performance information and usage frequency, but does not contain any unique identifiers.

The legal basis for doing so is our legitimate interest in analyzing and improving our Service and overall user experience.

(f) For the purposes of communicating with you and providing support, we process your email address and any relevant messages you send us (such as the content of your emails), and support-related information (including customer inquiries, chatbot conversations, and live chat data). When you fill in our contact form, we process the information you provide. When you interact with us via social media, we will process your social media profile information, inquiries, posts, and any other content you provide. This information helps us respond to your questions, address support requests, and keep you updated on important details regarding our Service.

We process your personal information under the legal basis of performing a contract for important communications related to our Service, or based on our legitimate interest in responding to your inquiries.

(g) If you consent, we may use your email address, along with information about your ad interactions or completed purchases, to send newsletters, marketing or promotional materials, and other content we believe may interest you. You can withdraw this consent at any time by using the unsubscribe link in our emails or by contacting us directly.

The legal basis for processing this information is your consent.

2. How Do We Use Cookies?

We use cookies and similar tracking technologies (like beacons, tags, and scripts) to collect information about your activity on our Service and to help us analyze and improve it. Cookies are small data files, which may include an anonymous unique identifier, sent to your browser from a website and stored on your device.

We will only store cookies with your consent, except when they are necessary to provide certain functionalities, remember your choices, or enhance security. You can set your browser to refuse cookies or to alert you when a cookie is being sent. However, if you choose not to accept cookies, some parts of our Service may not function properly.

Below are the types of cookies we use:

• Session Cookies: Used to operate our Service.
• Preference Cookies: Remember your preferences and settings.
• Analytics Cookies: Help us analyze how our Service is used.
• Security Cookies: Enhance security measures.
• Advertising Cookies: Deliver ads relevant to you and your interests.

3. How Long Do We Keep Your Data?

We will only retain your personal data for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use your personal data to the extent necessary to comply with legal obligations (for example, to calculate applicable taxes), resolve disputes, and enforce our legal agreements and policies.

In particular, we apply the following retention periods:

• Account data: for as long as your account is active. If you do not log in to your account for 24 consecutive months, your account data is deleted. After your account is closed, your account data is deleted within 30 days, except for the data that we must or may retain for the periods set out below.
• Invoices and payment records: for 10 years. This data will not be deleted upon your request before the end of this period.
• Usage data described in Section 1(b): for 12 months, after which it is deleted. Anonymous aggregated reports may be kept longer.
• Support communications: for 12 months after your inquiry has been closed. If a dispute, complaint or claim arises in relation to a specific inquiry, or there is a real likelihood of one, the relevant correspondence may be retained until the dispute or claim has been resolved.
• Marketing data processed on the basis of your consent: until you withdraw your consent or until your consent expires, whichever occurs earlier.
• Records of your requests to delete your personal data and of how we handled them: for 2 years from the date of our response. Such records contain only the information necessary to demonstrate that the request was received and handled, and not the personal data you asked us to delete.
• Data relating to disputes, chargebacks and fraud investigations: until the dispute, chargeback or investigation has been resolved.

When we process your personal data based on consent, that consent remains valid for two (2) years from the time it is given, unless you withdraw it sooner.

If you request it, we will delete your personal data unless we are legally required to keep certain data. For example, we may retain it if there is an unresolved issue with your account, to comply with our legal, tax, audit, or accounting obligations, or when necessary for our legitimate business interests (e.g., fraud prevention or user security).

4. With Whom We Share Your Data

Your personal data will not be sold or otherwise transferred to third parties without a legitimate basis, nor will it be used for purposes other than those for which it was collected. We will not transfer your personal data in any way other than in accordance with this Privacy Policy or applicable law. 

We may transfer your personal data to companies that help us operate, i.e., data processors (e.g., payment processing, data storage, website hosting). We require these data processors to process your data only in accordance with our instructions and applicable data protection laws. We enter into agreements with these data processors that require the parties to adhere strictly to the requirements of personal data protection.

Below is a list of the service providers we use, who may receive your personal data:

In some cases, your data may be transferred to third countries where different personal data protection laws may apply. We have put in place appropriate safeguards (e.g., Standard Contractual Clauses) to ensure that your personal data remains protected, and we require that our third-party service providers and partners also have appropriate safeguards in place.

5. Security of Your Data

We take your security and privacy seriously and have implemented robust measures such as SSL/TLS encryption for data transfers, hashed passwords, firewalls, and regular audits. However, complete security cannot be guaranteed. We strive to ensure that all information is handled securely, but anyone claiming to offer absolute protection is either uninformed or misleading.

6. Your Data Protection Rights 

You have certain data protection rights. We aim to take reasonable steps to allow you to correct, amend, delete, or limit the use of your personal data.

If you would like to know what personal data we hold about you and to have it removed from our systems, please contact us.

In certain circumstances, you have the following data protection rights:

• The right to access, update, or delete the information we hold about you. You can view your account details in your account settings. To update or delete your personal data, please contact us.
• The right to rectification. You have the right to have your personal data corrected if it is inaccurate or incomplete.
• The right to object. You have the right to object to our processing of your personal data and, at any time, to processing for direct marketing purposes.
• The right to restriction. You have the right to request that we restrict the processing of your personal data.
• The right to data portability. You have the right to receive a copy of the information we hold about you in a structured, machine-readable, and commonly used format.
• The right to withdraw consent. You also have the right to withdraw your consent at any time where we rely on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. We will respond to your request within one month of receipt. This period may be extended by two further months where necessary, taking into account the complexity and number of requests; in such a case, we will inform you of the extension.

You have the right to complain to a Data Protection Authority about our collection and use of your personal data. Our lead supervisory authority is the State Data Protection Inspectorate of the Republic of Lithuania (www.vdai.lrv.lt). For more information, please contact your local data protection authority in the European Economic Area (EEA).

7. Links to Other Sites

Our Service may contain links to other sites that are not operated by us. When you click on a third-party link, you will be directed to that third party's site. We strongly encourage you to review the privacy policy of each site you visit.

We have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party sites or services.

8. Children’s Privacy

Our Service is not directed at anyone under the age of 18 ("Children").

We do not knowingly collect personal information from anyone under the age of 18. 

If you are a parent or guardian and know that your Child has provided us with personal data, please contact us.

If we become aware that we have collected personal data from Children, we will take steps to remove that information from our servers.

9. Changes to this Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page.

We will update the "effective date" at the top of this Privacy Policy.

We recommend that you check this Privacy Policy periodically for changes. Changes to this Privacy Policy will be effective when posted on this page.

10. Contact Us

If you have any questions about this Privacy Policy, please contact us by emailing [email protected].